Technical Account Management has been developed to provide the highest technical level support to customer infrastructure for enhancement, betterment and update with today’s technologies and challenges. Engineering team help customer to evaluate their IT health and provide the training or tools to customer’s teams need to “get healthy and stay healthy.” Technical account manager understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice for customer’s unique environment. Main Objective of this Technical Account Management are
- Assist customers with technical issues.
- Accelerated response times
- Responsible for ensuring and provide rapid response when needed
- Team has a great knowledge of the different Systems and Networks flavours
- Provide clear and constructive product knowledge to the customer
- Resolving customer issues related to complex infrastructure configurations, problem analysis and identification, training the customers on product features, escalating product issues and managing them towards resolution.