In Fiberlink Support Desk our Technical expert team is working round the clock. Support desk is the single point of contact for the customers and due to criticality of the service we have a professional’s team and equipped all the related tools and software.
- An instantly accessible
- It’s an uniform service of consistent quality
- It keeps customers regularly informed and logs all interaction with them. It provides support for the business.
- Support Team is very much familiar with protocols/hierarchy for interaction with customers
- They are well equipped with software tools they need to log customer interactions/complaints
- They are very much technical and have the relevant knowledge at their fingertips so as to give a better service to users
- Fiberlink conduct/arrange regular training to their centralized Support Desk team to enhance their skills and provide better support to their customer.